Prosegur invests 5 million Euros in huge Intelligent Operations Centre


Prosegur Security, the Prosegur division that provides physical and electronic security solutions, has inaugurated its new iSOC (Intelligent Security Operations Center) in Madrid. This state-of-the-art centre entailed an investment of five million euros and will create 150 new direct jobs.

This centre integrates a range of technologies including Artificial Intelligence, the Internet of Things (IoT) and Big Data. The ISOC incorporates capabilities for intelligent data processing, advanced security service management and the ability to integrate with the technological legacy of the customers it serves. This enables the company to approach security operations in a more comprehensive, intelligent and agile way, anticipating the risks and threats it faces.

The opening of the Madrid iSOC is the main milestone in a programme of 13 openings (similar to the one in Madrid) in Argentina, Brazil, Chile, China, Colombia, Portugal, the United States, Mexico, Paraguay, Peru, Singapore and Uruguay.

Fernando Abós, CEO of Prosegur Security, pointed out that “the traditional role of security organisations has always been to protect people and property. We are now moving into a world in which traditional risks not only persist, but are even growing and doing so with added complexity. Threats arise from increasingly unexpected and nebulous sources, and the concept of security is broadening to include other issues not previously considered. This calls for security models that are much more dynamic and able to adapt quickly to respond to and anticipate risks; in short, smarter security models”.

The security operations centre, or ISOC, is designed to be the brain of the Hybrid Security model, with people, technology and data as key elements and the ISOC at the centre, orchestrating it all in an intelligent way.

The ISOC brings together well over 1,200 security professionals with the right technology skills. According to the company, Prosegur Security has created the only operational platform on the market that can connect and exchange information in real time with the nearly 26,500 security guards and technicians it has in Spain. In addition, this state-of-the-art centre monitors over 25,000 customer installations and manages more than 300,000 connected devices, of which more than 200,000 are video-connected.

With the opening of this new centre, the company is implementing new technological advances to support and improve the functions and services provided to its customers. These also include the management of warning signals and the activation of security protocols; active image monitoring, including increased capabilities through the incorporation of Artificial Intelligence and video analytics; remote access control to facilities; the review of compliance with regulations and operational processes; or critical services to guarantee the continuity of the customers’ activity, such as remote fire protection solutions or remote attention to technical incidents.