The Monitoring Association (TMA) has named Securitas Electronic Security (SES) as its 2020 Monitoring Center of the Year as part of its annual Excellence Awards. “Our 24/7 Five Diamond monitoring operations have been at the heart of our business since our first UL-certified alarm monitoring center was established in 1985,” SES President & CEO Tony Byerly said in a statement. “We are proud of our dedicated monitoring specialists and leaders who have fueled our best-in-class monitoring practices.”
The TMA Monitoring Center Excellence Awards recognize any FM approved, Intertek/ETL or UL-listed monitoring center (TMA members and non-members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.
The other 2020 Excellence Award Winners include:
• 2020 Manager of the Year – Jacqueline Brogan, Alarm Detection Systems
• 2020 Operator of the Year – Amanda Edmunds, AvantGuard Monitoring Services, LLC.
• 2020 Support Person of the Year – Gavin Butterfield, AvantGuard Monitoring Services, LLC.
AvantGuard issued a press release outlining the achievements of Edmunds and Butterfield:
Amanda Edmunds, operator at AvantGuard Monitoring Centers, is an incredible success story. She has a 100% attendance rate, and 100% on all of her operator metrics, which is nothing short of incredible. When asked about the award Edmunds said, “The award sure came as a surprise knowing all the great people I associate with. I absolutely love working for AG and being a part of a team that helps ensure the safety of everyone we speak with.” Beyond work metrics, she is an overall outstanding team member. She is able to achieve all of this work success while being a student at Weber State University.
Gavin Butterfield, dealer care representative at AvantGuard Monitoring Centers, has been a valued member of the AvantGuard team since 2010. He started as an operator, and went from team lead to supervisor before moving to the dealer care department in 2017. When asked about the award, Butterfield said, “I feel honored to win an award like this, and to be a part of the amazing team we have at AvantGuard. The team we have at AvantGuard is like a family and does its part to take care of its people.” Butterfield also thanked Leif Boren, dealer care manager, and Suzie Nye, operations manager, for their incredible leadership.