Rapiscan Systems Inc. has recently acquired all assets of VOTI Detection Inc. As a result, all technical support services for VOTI Products are now being transitioned into the Global Rapiscan service organisation.
Due to the bankruptcy of VOTI, Rapiscan purchased only the assets; this means that none of the former contractual obligations or warranties transition to Rapiscan. However, please know that they are aggressively working to re-establish support capabilities that meet the customers’ needs. Rapiscan are also re-establishing VOTI’s global support partner network that customers have grown to know and relied upon over the years, in hopes of providing customers with a seamless customer experience.
While Rapiscan endeavour to make this transition as smooth as possible, they realise that there will be challenges along the way, but assure customers that they will attempt to minimise these issues as quickly as possible.
Rapiscan Global Service enjoys a significant global reach with more than 350 service professionals, which will deliver a more streamlined and superior experience than the one customers have enjoyed over the years from VOTI Detection.
“Please be aware that all parts fulfilment or technical support requirements with be addressed through the following email address: votisupport@rapiscansystems.com. They will be establishing regional telephonic and online capabilities in the coming weeks.
During this transition phase, to ensure customers receive official OEM support for their VOTI products, please reach out to Rapiscan directly, so as to ensure receiving service support by an authorised service provider. Rapiscan would like to take this opportunity to welcome VOTI customers and to thank them for their continued support and loyalty” said a statement from the company.
