The new Q-Inights unified passenger-flow intelligence platform from Quanergy is designed to transform live and historical airport data into clear, actionable insights. By utilising this new platform, airports can identify congestion before it occurs, balance resources in real-time, and enhance retail and Food and Beverage (F&B) performance through smarter gate and flow strategies.
Q-Insights, integrated with Q-Track 3D Lidar platform, provides an intuitive live, historical, and predictive view of the terminal traffic. By reconstructing detailed journey paths, it reveals patterns and opportunities across security, gates, retail, and curb-to-gate operations.
Unlike camera-based systems, Q-Insights and Q-Track provide airport operators with significantly lower cost, continuous passenger tracking, and no collection of Personal Identifiable Information (PII).
Facing record-high air traffic, projected to reach nearly 10 billion passengers in 2025 and continue growing at over 3% annually, airports must efficiently process more travellers while simultaneously improving non-aero revenues. Q-Insights gives airport operational and marketing leaders one place to monitor now and plan next, bridging day-of-operations with long-range design and commercial strategy. The result is faster response, higher throughput, and smarter dwell without sacrificing comfort or safety.
“Airports can’t improve what they can’t see. Q-Insights turns fragmented signals into a clear picture of the passenger journey so their teams can act in real time and plan with confidence,” said Enzo Signore, CEO of Quanergy Solutions Inc. “From checkpoint performance to retail uplift, Q-Insights helps airports transform live movement into measurable outcomes.”
Some of the key features include:
● Real-Time Queue Monitoring across all processing zones for operations teams, terminal managers, security, and ground handlers. Live gauges and trend lines visualise queue length, waiting time, throughput per checkpoint, time-in-queue distribution, and occupancy/density to support proactive staffing and lane management. Colour-coded alerts highlight when thresholds are crossed.
● Historical Journey Analytics to turn past movement into future decisions. Hourly KPIs, weekly heatmaps, and anomaly detection reveal bottlenecks, outliers, and performance drift to guide SLA and layout improvements.
● Retail Intelligence that connects passenger flow to commercial outcomes. Airports can assign gates strategically to increase qualified passerby traffic in F&B and shops and run per-flight performance reviews to optimize placement and promotions.
● Passenger Flow Management (PFM) to reduce operating costs by aligning lighting, HVAC performance, and asset usage with actual occupancy, plus traveller-friendly options like virtual queuing and trip planning support from parking to gate.
Every stakeholder within the airport teams can take advantage of the benefits from operations teams, terminal management, security personnel, ground handling, and commercial/retail outlets, to planning & design. Q-Insights enables shared situational awareness and promises consistent KPIs across teams, from the morning push to seasonal planning.
