Alarm.com has introduced Smart Signal, a mobile app emergency signaling feature that enables property owners to communicate critical information directly to their monitoring station.
Using the Alarm.com mobile app, property owners can now trigger a panic alert notifying security professionals that they need help at their home or business. They can also verify an alarm event to expedite emergency response, or cancel a false alarm from anywhere. Monitoring stations are using this real-time information to dispatch police, fire or emergency medical services to properties faster, respond to a wider range of emergencies, and reduce false alarms.
Developed through Alarm.com’s security industry partnerships, Smart Signal is designed to enhance the value of professionally monitored security to further protect home and business owners, even when the system is disarmed. “Professional monitoring is fundamental to a security system,” said Dan Kerzner, Alarm.com’s Chief Product Officer. “Smart Signal is the latest way in which the Alarm.com platform extends that value so subscribers can quickly and easily activate assistance from their monitoring station during a wide range of life safety emergencies.”
To enable monitoring stations to distinguish user-generated, in-app signals from machine-generated signals, Alarm.com partnered with industry groups and monitoring station partners to develop new signaling protocols and standards. Thanks to these innovations, monitoring stations can now quickly identify user-generated signals to prioritise their response and reduce false alarms.
