Kawasaki pays the utmost attention to humankind and the environment. This century old company has been able to establish a firm foundation as a technological enterprise. The company’s automobile division, which makes it one of the pioneer automobile companies, is spread on a global scale.
The company having franchise stores operated by respective owners in India was concerned about the consistency in branding and customer service across these stores. They wanted a solution that could enable them to view the stores from a central location, specially the front end where their premium vehicles were displayed. They also wanted to monitor how the employees interacted with customers, cleanliness of the premises, whether the products were displayed in the right order, branding in the store and other process compliances. But at the same time, they did not want to invest in recorders as the numbers of cameras at individual locations were very limited. Matrix installed high resolution IP cameras at each store.
These cameras provided crystal clear images of every corner of the store. This enabled the company to monitor every aspect of brand management such as order of vehicles, customer service, cleanliness, behaviour of employees, etc. Cameras were installed at each location based on the requirement and connected to a network switch with the help of CAT6 cables. Since there was a private connectivity between all the geographically separated locations of the company, all cameras at various locations were configured locally with VPN functionality (same class of IP address), and were viewed at a central location without port forwarding.
A Matrix NVR was placed at the central location, and all the cameras from different locations were connected to it. This allowed streams from all twelve locations to be viewed on a single screen. In this way, Matrix helped the automobile giant maintain process compliance in its stores throughout the country.
