Hanwha Techwin has announced the opening of their Product Repair & Return Merchandise Authorization (RMA) India Service Centre at Plot Number: R-591, T.T.C Industrial area, M.I.D.C, Rabale, Navi Mumbai.
The opening of this new service centre intends to improve customer satisfaction through providing better product maintenance and support thus demonstrating Hanwha Techwin’s ongoing commitment to grow within the region.
In the past, all Hanwha Techwin’s WISENET products were serviced and maintained by authorised third-party vendors. However, the company feels that it is now the time for them to set up a centralised service centre to cater to the growth of customer needs and demand.
“Our expansion and growth in the India market means that we have to step up in providing better customer service for a one stop solution approach. We have been in the India market for over 5 years, where our products and solutions are used in various sectors. Having this service centre to support our Sales force spread nationwide will enable us to serve our partners and customers in shorter delivery time,” stated Soumik Ghosh, Head of Product & Marketing, Hanwha Techwin
The target models that can be serviced at the service centre are products that are manufactured after Jan’ 2022. Alternatively, even if the product was manufactured before Jan’2022, customers can still receive service at the service centre provided they have the proof of purchase invoiced after Jan’2022. The Warranty period start day is calculated from the official purchase invoice date. If the last day of the warranty period is a statutory holiday, the next day shall be the last day of the warranty period.
