Casino Ambassadori, in the heart of Georgia’s capital, Tbilisi, has been working with Dallmeier security solutions for almost ten years. Over time, requirements in terms of image quality, cyber security and workflow efficiency have increased, and the security concept has been and is still being consistently enhanced.
The unobtrusive integration of technology into the ambience, as well as the challenging lighting conditions, have also presented the casino operators with new challenges. The subdued lighting, which is integral to the exclusive atmosphere, often poses a challenge for conventional cameras. It was therefore even more crucial to install the Dallmeier cameras very discreetly throughout the facility, without detracting from the guests’ experience.
The aim of the modernisation was to establish a reliable, comprehensive solution that would enable the seamless documentation of all relevant areas and provide efficient support for employees. As well as securing the gaming tables and cashier areas, it was also necessary to secure the underground car park, workplaces and paths to prevent conflicts and provide guests and employees with a general sense of security.
It was also essential that ongoing casino operations were not affected during the entire changeover phase. Therefore, the new products had to be implemented in such a way that they could be seamlessly integrated into existing processes without causing any interruptions or downtime.
“Thanks to the close cooperation and good dialogue with Dallmeier and the integrator Safe-X, we were able to complete a transition phase between the old and new system while everything continued to run smoothly,” emphasises David Kvavadze, IT Manager at Casino Ambassadori.
Following a thorough evaluation process, the casino once again opted for a comprehensive security solution from Dallmeier. The technology comprises over 100 Domera cameras, including PTZ and fisheye models, which provide a 360° panoramic view of indoor areas. The system is complemented by high-performance recorders, servers and workstations, as well as the modular Hemisphere video management software. The interaction of all these components “from a single source” allows the casino’s security staff to provide efficient protection.
The IT Services and Consulting company Safe-X was responsible for the on-site implementation, overseeing the installation and operational realisation of the project. Close and coordinated cooperation between Casino Ambassadori, Dallmeier and Safe-X ensured smooth dialogue between all parties involved.
Mate Gvinjilia, CCTV Manager at Casino Ambassadori, emphasises: “We shared our several years of experience, and improvement requests with Dallmeier. During our visit to the HQs in Regensburg, we tested the Hemisphere system. Afterwards, we realised that this was exactly what we needed.”
With the modernisation of its security system, Casino Ambassadori has taken a decisive step towards the future. The high user-friendliness of the modular VMS Hemisphere and the central system control noticeably improve work processes and operational procedures.
Above all, the high image quality ensures that potential incidents can be quickly identified and efficiently processed – a key factor for smooth day-to-day operations in the casino.
The collaboration between Casino Ambassadori and Dallmeier was goal-oriented and very positive throughout the entire project. New perspectives are also emerging for the future development of security infrastructure within the corporate group.
“Dallmeier has proven to be a reliable partner, which enables future cooperation for other properties for the Ambassadori Group,” says Konstantin Charbadze, Technical Director / Co-Founder, Safe-X.
